You have 14 days from the time your order arrives to request a full refund. Anything after 14 days may not be returned.
In Store Purchases
All purchases made in-store will have 14 days from the purchase date to return for a full refund. Anything after 14 days may not be returned. All in-store purchases must be returned in-store and cannot be mailed in.
Refunds are credited to the original form of payment or a Mac & Co. Shoppe gift card.
Returns are processed in 7-10 business days and refunds expected 5-7 business days after processing. Shipping charges are not refunded.
Placing An Order
Orders can only be placed through our e-commerce site. We do not accept orders over the phone or by mail.
Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and adhere to tax laws within each state.
The customer is responsible for ensuring that their order information and shipping information is correct prior to confirming their order. We are unable to change the item details for an order once it has been placed.
Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.
If the item you ordered runs out of stock after your order has been placed, we will issue you a refund for the cost of the product, then ship out any remaining items.
Damaged or Incorrect Orders
If your item arrives damaged, incorrect, or incomplete please send us a note with the details of your order, your name, and confirmation number and we'll be more than happy to help.
If damaged, please provide evidence of the damage in your message and we will provide a return label via email. Once we receive the damaged item back, we will provide a replacement provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.
If your order contains an incomplete item, please send us a note with your name and confirmation number and we will ship out your missing item(s) provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.
We will not be responsible for damages to merchandise once the item has been used.